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Returns & Refunds

Last updated August 7, 2026

The short version. You have 30 days from delivery to request a return on unopened items. Opened oral-use products — pacifiers and teethers — can't be returned for hygiene reasons unless faulty. If something arrives damaged or faulty, we'll replace or refund it.

What can be returned

Eligible:

  • Unopened items in original, sealed packaging
  • Items that arrived damaged or faulty
  • Items that aren't what you ordered

Not eligible:

  • Opened pacifiers, teethers, or other oral-use products. These go in a child's mouth, and we can't resell them once the seal is broken. This doesn't affect your rights if the item is faulty.
  • Items returned more than 30 days after delivery
  • Items damaged after delivery through normal use or accident

Faulty or damaged items

Contact us within 7 days of delivery at [email protected] with your order number and photographs.

If an item is faulty, damaged in transit, or not what you ordered, we'll send a replacement or issue a full refund including original shipping — and we cover return postage.

How to start a return

  1. Email [email protected] within 30 days of delivery with your order number and reason
  2. We'll confirm eligibility and send return instructions
  3. Post the item back in its original packaging
  4. We'll email you when it arrives and process your refund

Please don't send items back without contacting us first — we can't process unannounced returns.

Return shipping costs

SituationWho pays
Item faulty, damaged, or incorrectWe do
Change of mindYou do

We recommend a tracked service. We can't refund items that don't reach us.

Refunds

Refunds are processed within 5 business days of receiving your return and issued to your original payment method. Your bank may take a further 5–10 business days to show it.

Original shipping costs are refunded only where the item was faulty, damaged, or incorrect.

Exchanges

We don't offer direct exchanges. Return the original item for a refund and place a new order.

Cancellations

Contact us as soon as possible if you need to cancel. If your order hasn't shipped, we'll cancel and refund in full. Once shipped, the returns process above applies.

Your statutory rights

Nothing in this policy affects your rights under applicable consumer protection law.

Questions

[email protected]