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Shipping Policy
Last updated August 7, 2026
Where we ship
We currently ship within the United States, including Alaska, Hawaii, and US territories.
Processing time
DrSensory is a small business, and every order is packed by hand rather than by a warehouse. Orders are processed within 2–3 business days of being placed.
Orders placed on weekends or public holidays are processed from the next business day. During busy periods — holidays, or after a product launch — processing may take a little longer, and we'll say so on the site if that's the case.
You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Delivery estimates
| Processing | 2–3 business days |
| Transit | 3–7 business days |
| Total estimate | 5–10 business days |
| Method | Cost |
|---|---|
| Standard shipping | $5.95 |
| Free standard shipping | Free on orders over $35 |
Transit times are estimates provided by the carrier, not guarantees. Delivery to Alaska, Hawaii, and US territories may take longer.
Shipping costs
Shipping is calculated at checkout based on your delivery address. You'll see the exact cost before you pay.
Order tracking
Once your order ships you'll receive a tracking number by email. If it hasn't arrived within 24 hours of your shipping confirmation, check your spam folder, then contact us at [email protected].
Delays and lost parcels
If your order hasn't arrived within 10 business days of the estimated delivery date, contact us at [email protected] and we'll investigate with the carrier.
We're not responsible for delays caused by the carrier, incorrect addresses provided at checkout, or circumstances outside our control. Please double-check your address before completing your order — we can't redirect a parcel once it's shipped.
Damaged items
If your order arrives damaged, contact us within 7 days with photographs of the item and packaging. We'll arrange a replacement or refund.